Support

If something is broken, or you have something to say, it reaches us here.

Contact

Write to contact@mimimemo.app. In the app, open Settings → Support · feedback and send it straight from there.

If you are reporting a bug, tell us your device and app version — those two lines save several rounds of asking.

Getting your purchases back on a new device

Open Settings → Payment and tap Restore purchases. Palettes you bought and an active Mimi Gold plan come back, as long as the phone uses the same store account you bought with.

Cancelling Mimi Gold

The plan renews itself until you turn it off. Turn it off in your phone's app store subscriptions (on iPhone: Settings → your name → Subscriptions) at least 24 hours before the renewal date — not in the app. Mimi never holds your card details, so it cannot cancel for you. After cancelling, the plan runs to the end of the period you paid for.

Deleting your account

Settings → Delete account. This removes all your content from the servers within 30 days, except what you added to other people's shared sets. There is no way back, so the app asks once before doing it. Deleting the account does not cancel a Mimi Gold plan — turn that off in your subscriptions.

Reaching the free plan limit

The free plan holds 60 items and 10 sets. At the limit only new additions stop: everything already saved stays readable, editable, shareable and deletable. Clear a few out and you can add again, without paying.